Customer Satisfaction

All prices for 'Customer Satisfaction' include the approximate cost of delivery to an address within the US.
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This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact, but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.

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This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact, but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.

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Good 188516730X Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

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This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact, but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.

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This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact, but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.

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Very good Shows some signs of wear from usage. Is no longer bright/shinny. Edge wear from storage and shelving.

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Used-Good Slight wear. May have minor sticker residue or marks or writing. Our service is second to no other seller because we use easy to remove inventory tags and try to ship every day so your book arrives quicker! As a small independent book store in the Midwest we thank you for the support. Satisfaction guaranteed in all transactions. Let us know what we can do to help!

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Good Crease on cover. ALL ORDERS WILL SHIP WITH DELIVERY CONFIRMATION! I pull, pack, and ship orders 6 days a week! PLEASE CHECK OUR OTHER ITEMS FOR SALE! GREAT ITEMS! LOWEST PRICES! ! ! WHOLESALE PRICES! PLEASE email us with any questions. Customer SATISFACTION IS GUARANTEED!

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From Michael LeBoeuf, the bestselling author of Working Smart and the audio programs Working Smarter, Imagineering and The Perfect Business, comes How To Win Customers and Keep Them For Life - the ultimate guide to building a successful business through customer satisfaction. The success of any business depends on knowing the answers to these important questions: Why do some people buy once.

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Very good Shipped within 24 hrs of purchase. Satisfaction guaranteed!

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This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows.

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After completing this course, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction.

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Ships from NJ, USA with Tracking. Brand New. 30-Day Satisfaction Guarantee.

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The job of a product manager is made even more difficult by the simple fact that it really does not come with any clear instructions on how to do it correctly. As product managers we are constantly searching for ways to become better. What You'll Fi

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Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa. Those considering process change will likely find the description of the interrelatedness interesting and enlightening. The question should I us

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The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J.D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients.

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In Customer Experience Rules, CX expert Jeofrey Bean gives 52 best practices for a company to create a great customer experience. Going beyond branding, customer service, and customer satisfaction, the customer experience encompasses every touch point a

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Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line. In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings, owner of the Enterprise, National, and Alamo rental car brands.

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Are your customers satisfied. If they are, your business may be in trouble! Satisfied customers will shop anywhere, loyal customers will fight before they switch. Which would you rather have - an army of satisfied customers or loyal customers? Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.

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Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction.

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TO PURCHASE THE COMPANION DVD AND PARTICIPANT & INSTRUCTOR'S GUIDES AS A PACKAGE PLEASE VISIT WWW. PRIMA-LUXPUBLISHING.COM Long Term Care Customer Service is designed to accelerate your skills and your resident's satisfaction. This course includes: A syste

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Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions. Sales teams enjoy the benefits of advocates, too, through case studies, referrals/introductions, and assistance in securing renewals.

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Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived "quality" - how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments.

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The financial benefits accruing from improvements in customer satisfaction are so significant that customer satisfaction measurement has become an important business need. The results of customer satisfaction measurement often form a key basis for improving service quality and are often linked to pay and bonuses. It is therefore imperative for CEOs and senior managers to understand the principles behind customer satisfaction measurement.

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Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions. Sales teams enjoy the benefits of advocates, too, through case studies, referrals/introductions, and assistance in securing renewals.

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Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions. Sales teams enjoy the benefits of advocates, too, through case studies, referrals/introductions, and assistance in securing renewals.

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Combining strategic advice with wisdom found in books such as Daniel Goleman's Working with Emotional Intelligence, two international management consultants outline ways in which businesses can elevate levels of satisfaction.

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Researching Customer Satisfaction & Loyalty

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With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorpora

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New 1567932282 New Book. Purchased from Sale Table at local book retailer(all new books). * I have examined all aspects of this volume and find no flaws whatsoever. (Note: Your Satisfaction is Guaranteed. If you are not completely happy, we will refund your money immediately. no questions asked. Books purchased before 11am EST normally shipped same day.

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This study focused on customer satisfaction and loyalty to Netflix. Customer satisfaction is an important issue for Netflix. Several scholars have indicated that Netflix business strategies have caused customers to be dissatisfied. Also, Netflix has faced several lawsuits from unsatisfied customers.

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"Optimizing Organization Design "offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach.

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Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success.

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Praise For "Business Process Mapping: Improving Customer Satisfaction, Second Edition"A must-read for anyone performing business process mapping This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner "-Timothy R. Holmes, CPA former General Auditor, American Red Cross"Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic ofbusiness process mapping.

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. BCI cares about its customers and works hard every day to improve its retailers' position and profitability within the marketplace. Bradley Caldwell Inc. sets itself apart from the competition with its industry experience, outstanding selection of product, competitive pricing, and commitment to excellence and 100 percent satisfaction in customer service.

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. Owner Lynn Zhang hand picks each vendor and distributor to help solidify their commitment to quality, value, and customer satisfaction.

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In any business, customer satisfaction is the key to success. Not only does the product have to be reputable, but any service offered with it must be at least satisfactory. A valuable way to ensure satisfactory service is to design the service process. In order to do so, businesses need to know how to weigh the needs and desires of the customer against the capabilities and capacity of the service provider.

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Drive more value from your supply chain by implementing the right approaches to customer service management. Customer Service Supply Chain Management offers expert guidance for managing your supply chain to deliver superior customer service and innovation. Lead authored by pioneering supply chain management expert Alexandre Oliveira, this guide focuses on managing customer service to deliver maximum business value.

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The result shows that saving account customers in both Agazi Avenue and Mekelle branches were satisfied. However, it also signals attention should be given to enhance the level of customers' satisfaction focusing on tangibles, reliability and assurance-em

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Delivering customer satisfaction through procurement and strategic sourcing

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. A commitment to providing superior lighting products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

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Franziska Kruger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural di

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Quality assurance [9781498728683]

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Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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The concept of marketing and managing relationships with customers and other interest groups is at the core of marketing today. In the academic world, the topic is covered in special issues released by numerous journals ( e.g. Journal of the Academy of Ma

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Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service. Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm;s customers.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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The intensely competitive global automotive industry is in the midst of both a quality evolution and management transfonnation. In an evolutionary fashion, industry attention has progressed from a focus on internal quality, to external perceptions of customer satisfaction, to subsequent customer retention and profitability. More transfonnational is the change in the way automotive companies operate and manage themselves.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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. The company?s customer service team ensures order processing, product delivery, and customer satisfaction exceeds expectations.

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.

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. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

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In recent years, the supply chain has become a key element to the survival and prosperity of organisations in different industry sectors. Organisations dealing in dynamic business environments demand supply chains that support the satisfaction of customer needs. The principles of lean thinking that once permeated standalone organisations have now been transferred to the supply chain, making imperative the development of innovative approaches to supply chain management.

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. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

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. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

Online shop

. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

Online shop

. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

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. A commitment to providing superior lighting and home products with unmatched customer satisfaction remains at the heart of the E.L.K. family tradition.

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